Privacy

Alpina is committed to protecting the privacy of its visitors. Personal data is therefore treated with the utmost care. Alpina.nl adheres strictly to the General Data Protection Regulation and the Obligation to Report Data Breaches.

Registration data

You can visit and use Alpina.nl without your data being stored and processed by us. You will be asked to enter personal data when you:

• submits a request for quotation;
• submits an application for insurance;
• reporting a claim;
• requests to calculate premium;
• makes a change on an existing policy;
• asks a question.

Your personal data are also processed for maintaining contact and for sending product-oriented information. Alpina.nl tries to tailor its services as much as possible to your needs and wishes.

The personal data is necessary to handle the action you have requested.

Personal data are also processed prior to the performance of the action you have requested. This is the pre-contractual phase. In the pre-contractual phase, we calculate the premium for the insurance you have chosen and pass on the data to the insurance company. The latter will assess whether they are able or willing to accept the risk offered.

The action you have requested cannot be performed without the necessary data. If you do not provide the necessary data, the action you have requested cannot be performed.

The data will be stored and provided to the relevant third party, such as the insurance company, the power of attorney company, the claims handling company, personal injury specialists, claims adjusters or the appraisal agency. Your data will never be made available to parties other than those listed here.

What do we process your data for?

Security measures

To ensure your privacy, we have taken security measures to limit misuse of and unauthorized access to personal data. These measures include:

• Our website is certificate-protected and can only be accessed through a secure SSL connection;
• On our website, we have a firewall that also allows us to actively manage connections via whitelisting and blacklisting;
• All of our employees receive periodic Privacy awareness training;
• All management work can only be performed from our office or via a secure VPN connection;
• We have set up automated processes that anonymize privacy data if we no longer have a basis for storing and using this data.

To ensure the security of physical documents, file cabinets are locked and the building is secured with an alarm system.

Data retention period

We keep your records for up to five years after cancellation date of an insurance policy.

Your rights

As a customer, you have a number of rights when it comes to privacy. After all, it is your data. After all, you have:

• The right to information about what we do with your data: this is described in this privacy notice;
• the right to access your data: if you wish to access your personal data, you can contact us by e-mail. Alpina.nl will then send you by e-mail an overview of your data as registered with us. In this case, you will receive the personal data from us as clearly as possible;
• the right to correct the data if they are incorrect: if you believe that personal data are incorrect or incomplete, you can submit a request and we will correct or adapt these data for you. For example, if we have outdated information on you, you can ask us to change it;
• the right to erasure of data and the right to be forgotten: in certain cases, your data may be completely erased. This is possible if the personal data is no longer needed, if you object or if the personal data was obtained unlawfully;
• The right to restriction of data processing: you can have the processing of your data temporarily 'stopped'. The data may then only be processed with your consent. This right can only be exercised if you dispute the accuracy of your data in our system, if the processing is unlawful, or if you have objected to the processing and are waiting for a response to this objection;
• the right to object to data processing: you can object to the processing of personal data for the purpose of direct marketing;
• the right to transfer your data: you can obtain a copy of the personal data we hold about you;
• The right not to be subjected to automated individual decision-making.

Surfing behavior

Alpina.nl keeps general visitor statistics in order to design the website to best suit the users' needs and to develop any new services or offers.
Each time you visit our website, our web server does not automatically recognize your domain name or your e-mail address.

Cookies

We collect information about website usage through the use of cookies. Cookies have two functions. On the one hand, they facilitate your visit by remembering login names and passwords. On the other hand, cookies estimate your interest based on your visit. Cookies only keep track of your preferences and interests and do not contain any personal data. Cookies do not damage your computer or files. Alpina.nl may set cookies for the following purposes:

• to analyze the use of Alpina.nl
• to optimize Alpina.nl so that you have an increasingly better user experience
• To post more information targeted to you on the website
• To collect information about visitors to Alpina.nl
• for developing marketing activities around Alpina.nl

You can disable cookies that remember your preferences and interests and make navigating the Alpina.nl website easier through your browser settings. Since every browser is different, we refer you to the "help menu" of your browser. Or see the handy explanation from the Consumers' Association. If you disable these cookies, you may not be able to use all of the features of Alpina.nl Please note! Disabling cookies only affects the computer and browser on which you perform this operation. If you use multiple
computers or browsers, please repeat this operation as often as necessary.

Upload documents

Due to the General Data Protection Regulation (AVG), we request that you do not send us any identity documents or documents that have your BSN number on them. If we receive these we will delete them.

Google analytics

We use Google analytics. We use these settings:

• We have chosen to mask the last octet of the IP address
• We have turned off 'data sharing'
• We do not use other Google services in conjunction with the Google Analytics cookies

How do you contact us about our privacy policy?

If you wish to comment on our privacy policy, please contact us:

By email:alpina.nl
By phone: 030-6883700
By fax: 030-6883027
By letter: PO Box 63 3400 AB IJsselstein

About communication by e-mail

If you do not wish to receive emails from us in the future, please contact us at the address listed above.

About communication by letter

If you provide us with your mailing address online, you may receive periodic mailings from us with information about products and services. If you do not wish to receive such mailings, please contact us at the address listed above.

About communication by telephone

If you provide us with your phone number online, we will only contact you by phone when necessary to inform you about the insurance policies you
online. If you provide us with your telephone number online - in connection with your order - other companies with which we are contractually associated may contact you by telephone. If you do not wish to receive such telephone calls, you may contact us at the address listed above.

If you do not wish to receive addressed advertising material and/or commercial phone calls (anymore), you can make this known through the website of the Postal Filter Foundation: www.infofilter.nl.

We may use consumer information for new purposes not yet provided for in our privacy policy. In that case, we will contact you before using your information for these new purposes. For example, we will inform you of the changes to our regulations for the protection of personal data and give you the opportunity to refuse your participation.

Upon request, we provide visitors to our site with access to all the information we maintain about them. If you wish to access this information, please contact us at the address listed above.

Upon request, we offer visitors to our site the opportunity to correct any inaccurate information we maintain about them. If you wish to correct your personal data, please contact us at the address listed above.

All our incoming and outgoing calls may be recorded for training purposes.

If you feel that our site does not comply with our privacy policy, please contact us at the address listed above.

Data Protection Officer

We have appointed a Data Protection Officer. Contact details for our FG arealpina.nl

Filing a complaint with the Personal Data Authority

As a customer, you can file a complaint with the Personal Data Authority if you disagree with your data processing within our organization.